National Redressal Transparency Index • DARPG Monthly Bulletin
Public Redressal & Accountability Analytics
Aggregated real-time metrics demonstrating Citizen Charter SLA compliance, ministry resolution velocities, and public trust.
Total Inquiries Registered
54,820
arrow_upward+18.4% this monthAverage Turnaround (SLA)
7.2 Days
Benchmark: 21 statutory daysCitizen Satisfaction Score
92.4%
Based on 31,200 verified ratingsFirst Appeal Escalation Rate
4.1%
Down from 8.6% in 2025Monthly Receipt vs. Resolution Velocity
Comparison of incoming complaints vs. closed cases (2026)
Distribution by Governance Sector
Volume breakdown across public authority domains
leaderboard
Nodal Authority Directory & Compliance Rankings
Live monitoring of resolution performance across top central and state bodies
90 Central Departments
| Rank & Authority | Domain | Avg Resolution | SLA Compliance | Citizen CSAT | Performance Band |
|---|---|---|---|---|---|
1Department of Posts (India Post) | Postal & Parcel Services | 3.8 Days | 98.1% | 95.2% | Top Performer |
2Ministry of Railways (Railway Board / IRCTC) | Passenger Rail & Ticketing | 4.2 Days | 97.2% | 94.0% | Top Performer |
3Central Board of Direct Taxes (Income Tax) | Refunds, PAN, TDS | 5.5 Days | 96.4% | 92.6% | Top Performer |
4Ministry of External Affairs (CPV / Passport) | Passport Seva & Police Verification | 6.1 Days | 95.8% | 91.4% | Charter Standard |
5Employees' Provident Fund Organisation (Labour) | PF Claims & Pension Transfers | 8.4 Days | 91.2% | 88.5% | Charter Standard |
6Department of Telecommunications (DoT) | Telecom & Broadband DISCOMs | 11.2 Days | 84.5% | 79.2% | Under Watch |